Jamie Dimon Is Not Messing Around | Institutional Investor
Nowadays at JPMorgan Chase, a first-time wealth management customer can open an investment account in three minutes by mobile phone rather than waste the morning at a branch signing a ream of documents. At the corporate and investment bank, AI-powered software scans myriad financial reports to locate companies that are likely to issue more debt or equity — and then alerts institutional investor clients. And at the retail bank, customers are invited to test out new apps while researchers hidden behind two-way mirrors look for signs of frustration in their faces and body language.
Under long-serving chairman and CEO Jamie Dimon, the largest U.S. lender has become the clear technological leader in the banking industry. “Mobile first, digital everything” is the mantra repeated at investor conferences and on quarterly earnings calls. And JPMorgan is backing the talk with money — lots of it.
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