GE, which started the traditional performance management many companies are redesigning, now believes “Fast Feedback” is the key to its future. The company is piloting an app called PD@GE to let people post notes of encouragement, advice, or criticism under categories like “insight,” “consider,” and “continue.”
Modern pulse surveys appear in your email and let you answer inline without clicking a link or opening a survey. Vendors are starting to attach their ratings to email or other systems, letting users give feedback in the flow of work.
Rather than multipage employee surveys, a simple question like “how are you feeling about work?” is enough to help managers gain immediate feedback and see trends. For example, the Japanese app Niko Niko (borrowed from Japanese manufacturing quality programs) lets employees convey their moods by giving their boss a “smile, flat, or frown” face at the end of each day. This simple tool gives managers an instant sense of how things are trending, and points to potential problem areas.
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