...We have never bought an upper-class seat; if ever we’ve flown anywhere up front, we’ve used miles to upgrade from economy. If you want to do that, call reservations and drop the name “revenue management.”...‘Have revenue management released any first-class seats for miles upgrades yet?’ When they say no, ask them to check or just be put through to revenue management so you can ask when they will release some, as well as how many seats are left. Politely respond like this: ‘You have 20 seats unsold? Why aren’t you releasing them?’ Often by the end of the conversation they say, ‘OK, we’ll release one for you,’ or they might tell you to call back tomorrow. Doing that, we’ve had a pretty much 100 percent success rate.
There is a two-step calming ritual for nervous flyers, and Bagshawe s
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